MemeDance Refund Policy

Announcement date: September 1, 2026
Effective date: October 17, 2026

1. General Refund Policy

Since MemeDance offers non-tangible, irrevocable digital goods (AI-generated images and videos), we generally do not issue refunds once the service has been rendered or credits have been used. The computing costs for AI generation are incurred immediately upon your request.

2. Credit Purchases

Credits purchased through the web or in-app payments are used for the Service in accordance with our Credit Policy.

The validity of purchased credits follows the Credit Policy. The period during which cancellation or a refund may be requested is up to one year.
Refunds after a credit purchase are made through the original payment method.
Credits belong to the purchasing member's account and cannot be transferred between members.

3. Web Purchases

Refunds for purchases made on our website are processed directly by us.

Withdrawal Conditions: A full refund (withdrawal) is available within 14 days of purchase only if none of the credits, including purchase bonuses, have been used.
Partial Refunds: Within one year, or where a refund is required under applicable law such as the Korean Act on the Consumer Protection in Electronic Commerce, etc., we may issue a partial refund of the remaining value of purchased credits after deducting a penalty of 10% of the remaining amount and payment processing fees. Separately granted bonus credits expire in full immediately upon refund. No refund is available if the deductions exceed the remaining amount.
Refunds Beyond Payment Cancellation Limits: Under payment gateway policies, the period for canceling the original payment varies by payment method (for example, one year for credit cards or the current month for mobile carrier billing). Once that period has passed, the system cannot cancel the original payment. In that case, a partial refund may be made through another method within the company's scope of responsibility. All related costs, including transfer fees, are additionally deducted from the refund amount. No refund is available if the deductions exceed the remaining amount.
How to Request: Contact [email protected] with your Order ID.

4. In-App Purchases

Purchases made via the Apple App Store or Google Play Store are subject to the store's respective refund policies. We cannot process these refunds directly, but we enforce the following account policies regarding store refunds:

A. How to Request a Refund

Refund requests must be submitted directly through the platform where the purchase was made (Apple App Store or Google Play Store), in accordance with each platform’s respective refund policy.

B. Consequences of Store Refunds (Account Actions)

If you obtain a refund from the store, you must forward the refund receipt to [email protected] so we can adjust your account status.

        Case 1: Refund for Unused Credits (Legitimate)

        If you refunded a package where no credits were used, we will deduct only the refunded credits, including purchase bonuses, from your balance. Your account will remain active.

        (Required: You must submit the receipt to prove that the credits were unused and the purchase was refunded.)

Case 2: Refund for Used Credits (Abuse)
If you consumed credits (generated content) and subsequently obtained a store refund for that purchase, this is considered Refund Abuse. In such cases, we may make the account's credit balance negative or treat the benefit as unjust enrichment and permanently suspend the account and take legal action.

5. Refunds for Technical Errors

If a generation fails due to a technical error on our side (e.g., server timeout, system crash), we do not offer cash refunds, but we guarantee the release of the reservation or restoration of consumed credits.

Auto-Refund: Reservations for failed generations are automatically released, or previously deducted credits are restored to your balance.
Exceptions: We do not refund credits for "unsatisfactory aesthetic results" as long as the system functioned correctly.

6. Restrictions on Cancellation of Payments by Minors

If a minor makes a payment without the consent of a parent or legal guardian, the legal guardian may cancel the payment. However, cancellation and refunds are restricted under Article 17 of the Korean Civil Act in the following cases:

The minor misuses a device or payment method, such as a credit card, registered in an adult's name, including a parent's or another person's name.
The minor actively deceives the company into believing that they are an adult, such as by falsely stating their date of birth or age.